Cancellation, Refund and Returns Policy

Last Updated: July 2026

Thank you for shopping at Habit-O Roots (habitoroots.com).

Because our products are food items and perishable kitchen staples, we follow a strict food-safety and hygiene protocol. Please read our guidelines carefully to understand our cancellation, return, and refund policies.

1. Returns Policy (Perishable Food Items)

• Non-Returnable Items: Due to health, hygiene, and contamination risks under food safety regulations, we do not accept returns on any opened or tampered food pouches.
• Taste Preferences: Food taste and aroma preferences are highly subjective. We do not accept returns or issue refunds if you simply do not like the personal taste or strength of the pure powder. We suggest trying our smallest starter packs before scaling to bulk quantities.

2. Damaged, Defective, or Wrong Items

We take great care in processing and packing your orders. However, if your order arrives damaged or incorrect, we will fix it immediately.

• Eligibility: You are eligible for a free replacement or full refund only if the product arrives with a torn pouch, broken vacuum seal, or if you received the wrong variant/product.
• Timeframe: You must report the issue within 48 hours of delivery. Any claims made after 48 hours will not be entertained.
• Proof Requirement: To claim a refund or replacement, you must email us at habitatworkmail@gmail.com with your Order ID and clear unboxing photographs or a short video clip showing the damaged seal or incorrect package.

3. Cancellations

• Before Shipment: You can cancel your order free of charge at any time before it is dispatched from our warehouse. To cancel, please email us immediately or contact our support team. A full refund will be processed to your original payment method.
• After Shipment: Once the order has been handed over to our delivery/logistics partners and a tracking ID has been generated, the order cannot be cancelled or recalled.

4. Refund Process

Once your damage/incorrect product claim is verified and approved by our team:

• We will initiate a refund directly to your original method of payment (Credit Card, Debit Card, Net Banking, UPI, or Wallet).
• Timeline: The refund amount typically reflects in your bank account within 5 to 7 working days, depending on your bank or card issuer’s policies.
• Shipping Charges: Original shipping charges (if any) are non-refundable unless the return is due to an error on our part (e.g., we sent the wrong item).

5. Failed Deliveries (Incorrect Address)

• If a package is returned to our warehouse due to an incorrect/incomplete shipping address, wrong phone number provided by the customer, or repeated unavailability of the recipient during delivery attempts, the customer will be liable to pay additional shipping fees for re-dispatching the order.

6. Contact Us

For any queries related to cancellations, returns, or refunds, please reach out to us at:

• Email: habitatworkmail@gmail.com
• Website Support: habitoroots.com